Digi-VUE MySign© FAQ’s
View questions customers have raised about our digital system software platform and the answers to these questions below.
Dynamic Digital Signage is a digital display connected to a network that can be updated easily and remotely at any time. Ads, marketing messages and important information can be displayed in private or public settings such as retail stores and other small businesses, healthcare and transportation facilities, corporate buildings, education and any other relevant venue.
Any municipality, organization or small business owner can use Digi-VUE Advertising. Our digital signage system is simply the most efficient way to keep people informed, advertise new products and deals and strengthen brand awareness in a physical location. Whether you have one or several screens in a single location or multiple screens at multiple locations, Digi-VUE Advertising keeps it simple and easy to manage.
You can use a variety of digital media formats. Digi-VUE Advertising supports JPG, GIF, or PNG images; videos files (MP4 and FLV), and SWF animation files.
Digi-VUE Advertising focuses on developing a cloud-based (SaaS) software platform for digital signage broadcasting. You can use any off-the-shelf hardware to display your signage. Digi-VUE Advertising can supply you with digital signage software and hardware solutions for any digital signage project.
Yes, we do. Contact us to see the updated recommended hardware list.
SWF and FLV files are optimized to be displayed on Adobe Air (Windows and Mac). MP4 files (with AVC encoding) are optimized for Android. You can use a freeware (such as ConverterLite) to convert your SWF/FLV files to MP4 files (or vice versa) easily.
A screen displays Digital Signage content. A player is a hardware device that uses the Digi-VUE Advertising Player Software component that displays the content on the screen and can be easily updated and altered by using the Digi-VUE Advertising SaaS solution. A player is actually a broadcast channel, controlled by the user. The player can be attached to several screens, presenting the SAME content.
Digi-VUE Advertising Player has to be installed on the player hardware (Android device, PC) and assigned with a unique ‘screen key’ as a ‘one-time event’! From the moment the player contains a screen key (and connectivity to the network is stable) the player will reflect any changes in the assigned playlist (managed by Digi-VUE Advertising SaaS from anywhere) and will display after 60 seconds.
In some browsers, in some cases, you may experience login issues to the Studio. In that case, just clear the browser’s cache and you might even need to reset the browser to its defaults. That will do the trick.
Try to change the images file type from PNG to JPG. If it doesn’t help change the Android screen scale settings to maximum.
It’s a known bug. Add the same video creative again to the playlist, so you’ll have it twice. Now you do not have a single video and the phenomenon won’t occur.
In the creative composer when creating the blended creative, make sure that there is no overlapping between the YouTube widget and any other widget. If that doesn’t help, check that you have the latest updates of the YouTube application on your Android device. Also check that the Wi-Fi works, as if there is no internet available, probably the YouTube movie won’t play. Also, in case of Android player, check that you have the latest YouTube application.
Download and install the newest Adobe Air version. This will do.
You need to upload your sound theme as M4A (with AVC encoding) file. When you add this into a blended creative (it behaves as a video), hide it behind another element on the canvas. Download and install the newest Adobe Air version. This will do.
Probably the video resolution is higher than your player’s resolution. You need to reduce the video’s resolution to be not higher than the player’s resolution.
The device needs a different video transition definition than the default (Auto/Performance). Access the settings of the Android application and change the “Video To Video Transition” setting (under the “Display” settings) to something else (such as “High Compatibility) until it works. If nothing works, set it to “Disable”. Also make sure that you’re using MP4 videos and not any other format.
This is a firmware bug. Usually it appears in a new firmware (from 2014) of Minix TV boxes. The workaround is to use MP4 + FLV (Minix can play FLV video files) or FLV + YouTube or MP4 + FLV + FLV.
To prevent it, you’ll need to go to “Settings” (of the Android, not the app’s), Click “Display” and uncheck the “Auto hide systembar” checkbox. Clearing the app’s cache (“Settings” -> “Apps” -> “Digi-VUE Advertising” -> “Clear Cache”) will solve it ad hoc, but preventing it is better.
Make sure that your SWF file is basic and without any interactive effects. If you have interactive effects it won’t work.
Check the internet. If your Wi-Fi doesn’t work on your player device or you do not have internet from any reason, the playlist will not get updated.
Close the “Upload media” window and then close the “Choose media” window. Try again. If you got it again, it means that you’re trying to upload more than your bandwidth will let you. Don’t upload more than 6 or 7 files together. Another limitation is the total size of all the files you’re trying to upload together. For instance (this is not accurate and depends in several environmental variables), if your internet upload speed is 0.5MB, then the limit will be 14MB; if your internet upload speed is 1MB internet upload speed, then the limit will be 50 MB and so on.
The default length for a blended creative is the longest movie or slideshow within. If you have a YouTube widget, it doesn’t take it into account.
You’re probably using the Safari browser. Instead, use the Chrome browser.
Nothing is wrong. The poll will work only when launched from the application, not from the link which you have in your account.
Currently you can export only one creative at a time. If you select more than one creative for export, when you import the NVC file you’ll get an error. Also, the import option works only on Chrome. Last thing: if your creative is shared with another user, first you need to unshare it before exporting it.
It is a known bug. Edit the blended creative and make a slight change (i.e. delete a letter in a text/label widget and then add it again) and save the creative. Now it will work fine.
Probably you’re using an unsupported browser, such as Internet Explorer 11. Instead use Chrome browser. Alternatively you can try to clear the browser’s cache and cookies.
The player application downloads almost all the content to the player device. In Android, first it downloads all the creatives and then it starts playing, while in Air (Windows) it starts playing immediately and downloads the creatives during the first round which takes more time than the usual (only in the second round works smooth). All the creatives are cached in the player device and can work offline, except The YouTube, FTP, web page, polls and game widgets. The web page widget can keep running on Android player offline as long as there is only 1 slide and the reload property of it is set to off. If you want your Android player to work offline you can change its settings (in the settings page, set the “Work Offline” to “on”). For how to configure your Android app in the best way click here.
lose the player and delete all the files from the following folder: C:\Users\<current username>\Novisign\cache or C:\Documents and Settings\<current username>\Novisign\cache.
Also, you need to delete all the creative/playlist files (have a long name with hexadecimal characters) from the Windows internet cache folder which is located at –
C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5
C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary Internet Files
C:\Documents and Settings\<username>\Local Settings\Temporary Internet Files
No. The web page widget and the polls widget work only in the Android player and in the Air player (Windows/Mac). They neither work in the link player (browser) nor in the preview of the creative composer. You’ll have to test it either on your computer or on your Android device to see what you’re going to get.
Make sure that your web page widget covers at least 2/3 of the canvas. If that is not enough, cover the whole canvas. If you want to show only part of the web page in that widget, you can change the X/Y offset and the zoom of the widget. The offset is the X/Y coordinate of the top left corner of the web page which will start from the top left corner of the widget itself. It allows you to show a specific part of the website page.
Currently, this widget works only in the Air (Windows) version.
Your Android device should support rotation in order to do that. Some devices already come from the factory when they support rotation (such as Shuttle DSA2LS). Some do not. For those which do not come with support rotation built-in, there might be a possibility to flash them with customized firmware that will support the rotation. You can do it with Minix Neo X7 (recommended), with Minix Neo X7 mini (with this one there is a bug: it doesn’t rotate videos, so you need to rotate and crop them before uploading them to the Studion, using a video convertor such as Any Video Converter) or with the Tronsmart MK908 and MK808. Last thing: when you prepare your blended creative in the creative composer, make sure you use a portrait type blank template. Here is a nice article about screen rotation.
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